Terms of service

MPC Health – Terms & Conditions

Welcome to MPC Health. By accessing or purchasing from our website (www.mpchealth.com.pk or any official MPC Health sales channel), you agree to the following Terms & Conditions.
Please read them carefully before using our website or placing an order.

1. General Overview

  • This website is owned and operated by MPC Health.

  • By visiting our site or purchasing from us, you engage in our “Service” and agree to be bound by these Terms & Conditions.

  • We reserve the right to update or modify these terms at any time. Continued use of the site means you accept those changes.

2. Eligibility

  • You must be at least 18 years old to place an order.

  • If you are under 18, you may only use our website under the supervision of a parent or legal guardian.

3. Product Information

  • We strive to provide accurate product details, including descriptions, ingredients, and images.

  • However, slight variations in packaging, labeling, or appearance may occur due to manufacturing updates.

  • All products are formulated, tested, and packaged in facilities that comply with local health and safety regulations.

  • Our products are for general wellness use and not intended to diagnose, treat, cure, or prevent any medical condition. Always consult a healthcare professional before use.

4. Prices and Payments

  • All prices are listed in Pakistani Rupees (PKR) and include applicable taxes (if any).

  • Prices may change without notice due to raw material cost or currency fluctuation.

  • We accept payments via Cash on Delivery (COD) and Bank Transfer.

  • MPC Health reserves the right to cancel any order if payment verification fails or if the product is out of stock.

5. Order Acceptance

  • Your order is considered confirmed once you receive a confirmation message or email.

  • We reserve the right to cancel or refuse any order for reasons including:

    • Product unavailability

    • Incorrect pricing or technical error

    • Fraudulent or suspicious activity

  • If your payment has been made for a cancelled order, it will be refunded as per our Refund Policy.

6. Shipping & Delivery

  • We deliver orders all across Pakistan through trusted courier partners.

  • Standard delivery time is 2–4 working days in major cities and 4–6 days in other areas.

  • Delivery timelines may vary during holidays, sales, or due to courier delays.

  • For detailed information, please refer to our Shipping Policy.

7. Returns & Refunds

  • Returns and refunds are only accepted if a wrong or faulty product was delivered.

  • Requests must be made within 7 days of receiving the order.

  • The customer is responsible for return shipping costs.

  • For full details, visit our Returns & Refund Policy page.

8. Intellectual Property

  • All content on this website — including images, logos, text, graphics, and design — is the property of MPC Health and protected by copyright laws.

  • You may not reproduce, copy, or distribute any part of this website without written permission.

9. Privacy & Data Protection

  • Your personal data (such as name, phone number, address) is collected solely to process your orders and improve your shopping experience.

  • We do not sell or share your data with third parties except our delivery and payment partners necessary for fulfilling your order.

  • For more details, see our Privacy Policy.

10. Health Disclaimer

  • Our products are nutritional and dietary supplements, not prescription medicines.

  • Individual results may vary depending on lifestyle, diet, and consistency.

  • Always read the product label and follow usage instructions.

  • Consult a healthcare provider before use, especially if you are pregnant, nursing, under medication, or have a medical condition.

11. Limitation of Liability

  • MPC Health is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or website.

  • In any case, our total liability will not exceed the amount you paid for the specific product in question.

12. External Links

  • Our website may contain links to third-party websites.

  • MPC Health is not responsible for the content, policies, or practices of those external sites.

13. Governing Law

  • These Terms & Conditions are governed by and interpreted under the laws of Pakistan.

  • Any dispute arising under or in connection with this agreement shall be subject to the exclusive jurisdiction of the courts in Karachi, Pakistan.

14. Contact Information

If you have any questions about these Terms & Conditions, please contact our support team:

📱 WhatsApp: 0341-3353009
📍 Address: MPC Health, Shahra-e-Faisal, Karachi, Pakistan
🕓 Support Hours: Monday – Saturday, 10:00 AM – 6:00 PM

15. Updates to Terms

MPC Health reserves the right to modify or update these Terms & Conditions at any time without prior notice.
Any changes will be posted on this page with the updated effective date.

Last updated: 22 October 2025